Resume / Vita

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Experience:

Oct. 2015 – Current
University of North Carolina at Chapel Hill Libraries Chapel Hill, NC
Head of User Experience

• Schedule and prioritize user research, web content improvement projects, and ongoing assessment.
• Supervise 3 full-time Librarian positions and 3 graduate students.
• Provide strategic direction for UNC Libraries’ web presence and physical spaces.
• Create data-driven prototypes and work with stakeholders to refine requirements
• Created and maintain a web style guide & content strategy guidelines for content owners

Nov. 2007 – Oct. 2015
University of North Carolina at Chapel Hill Libraries Chapel Hill, NC
Emerging Technologies Librarian

• Conducted user research to gauge needs and assess programs & technologies
• Lead & advise on projects involving new & emerging technologies, in the libraries and throughout campus
• Provide reference desk service
• Joined the User Experience & Assessment department in 2012

Aug. 2005 – Oct. 2007
University of Alabama in Huntsville
Huntsville, AL
Interim Department Head – Distance Learning Promoted March, 2007

• Managed complete restructuring of department of five staff members
• Provided library services to over 30,000 online students
• Maintained reference duties and website maintenance/enhancement

Reference & Instruction Librarian / Lecturer Through March, 2007

• Staffed reference desk and supported students in their research and coursework
• Maintained and enhanced library web site, liaison between systems and reference staff
• Taught undergraduate library instruction sessions

Aug. 2004 – Aug. 2005
University of Pittsburgh – Barco Law Library
Pittsburgh, PA
Technical Support / Lab Attendant

• Assisted students, professors, and library staff with computer problems

Education

Podcast

Honors & Awards

• Battledecks Champion at the Designing for Digital & Electronic Resources and Libraries conferences – 3/2019
• Spotlight Staff Award for migrating UNC Libraries’ staff to OneDrive, 9/2015
• Nominated: School of Information and Library Science 2011 Outstanding Teacher Award for adjunct faculty, UNC, 3/2011
• Library Journal Mover & Shaker award, 3/2011
  • Award revoked at my request in protest of Library Journal’s selection of the 2020 Library of the Year
• Spotlight Staff Award for creating the UNC Libraries mobile website, 1/2010

Most Recent Presentations:

• UXLibs Conference, June 2018 – Serving Diverse Users with Persona-Based Homepages
• NCLA Biennial Conference, 10/19/17 – So Many Users, Not Enough Time: Large Scale Usability Testing Methods
• TRLN Annual Meeting, 7/27/17 – TRLN Discovery: A Collaborative Software Development Project
• Florida Library Webinars, 2/1/17 – Basic Introduction to Google Tag Manage
• Florida Library Webinars, 11/9/16 – Working With ShortCodes in WordPress
• edUi 2016, 10/26/16 – Setting Your Style: Creating a Style Guide to Empower Your Organization
• Florida Library Webinars, 9/28/16 – Working With Media in WordPress
• TRLN Annual Meeting, 7/14/16 – Don’t Call It Best Practices: Overhauling Google Analytics at UNC Libraries
• Florida Library Webinars, 4/20/16 – Free and Cheap Usability Testing Tools
• ASERL Webinar, 4/11/16 – Building an Academic Library Website in WordPress
• ASERL Webinar, 3/11/16 – Assess Your Website Cheaply or Free
• The Collective, 3/3/16 – Talking to Our Buildings – And Listening to What They Have to Say

Publications:

• Serving Diverse Users with Persona-Based Homepages. Chapter in User Experience in Libraries: Yearbook 2018
• Virtually Representing our Physical Spaces. Chapter in User Experience in Libraries: Yearbook 2018
• Don’t swing that sledgehammer: Use your library spaces dynamically. Journal of New Librarianship 2.2 (2017).
• WordPress for Libraries. Rowman & Littlefield, 2015.
• Getting Ready for the Transition to LibGuides 2. Interview, Springshare Support Blog, 2014.
• Mobile Catalogs. Book chapter in:
  Peters, Thomas A., and Lori Bell. The Handheld Library. Libraries Unlimited, 2013.
• Emerging and Disruptive Technologies – Blog post featured in AL Direct, 12/12/12
• Gauging the Use of Academic Science Libraries. Information Outlook 15.6 (2011).
• One Block at a Time: Building a Mobile Site Step by Step The Reference Librarian 52.1 (2011).
• Alternate reality games: a realistic approach to gaming on campus? Proceedings of the 38th annual fall conference on SIGUCCS (SIGUCCS ’10), 157-164.
• Do Libraries Innovate? – Session writeup featured in AL Direct, 6/27/07
• Library Journal TechBlog – Regular writer through July, 2006
• Talkin’ Blogs–LJ Round Table (Library Journal print edition cover story: Oct 1, 2005)

Offices Held:

• Chair of Logistics, UX Y’all Conference: 2021-2023
• Vice-Chair and Chair Elect, NCLA Tech and Trends Round Table Executive Committee: 2017 – 2021
• Director of Student Members, Triangle UXPA: August 2016 – July 2017
• Past President, LAUNC-CH (Librarians’ Association at the University of North Carolina at Chapel Hill): June 2016 – June 2017
• President, LAUNC-CH: June 2015 – June 2016
• Vice President, LAUNC-CH: June 2014 – June 2015
• Chair, LAUNC-CH Communications Committee: June 2013 – June 2014
• Director, NCLA Tech and Trends Round Table Executive Committee: August 2012 – October 2015
• Member, NCLA Web Committee: March 2013 – Ongoing
• Chair, LAUNC-CH Publications Committee: June 2013 – June 2014
• Co-Chair, LAUNC-CH Conference Planning Committee: 2013 Conference
• Treasurer, LAUNC-CH: June 2010 – June 2012
• Co-Chair, LITA Distance Learning Interest Group: June 2009 – June 2011

Semester courses taught:

• INLS 461: Information Tools, UNC SILS, Fall 2012
• INLS 501: Information Resources and Services, UNC SILS, Fall 2011
• INLS 501: Information Resources and Services, UNC SILS, Fall 2010