October 2011

There were 3 posts published in October 2011 (this is page 1 of 1).

The case for home-grown, sustainable next generation library services

Background:

I was recently honored to be asked to write a technology column for an upcoming special issue of Public Services Quarterly. The issue’s theme is next generation public services, and I went with a title of “The case for home-grown, sustainable next generation library services”. While the column won’t be published until December, I feel it relates to a lot of discussion going on in libraryland right now and wanted to make it available as soon as possible.

The journal is usually limited to subscriber-only access. But the journal’s publisher, Taylor & Francis, allows me to post a preprint version online for free access. ‘Preprint’ means the article as it existed before undergoing peer review. But being essentially an opinion piece, peer review didn’t end up changing much. Only a few cosmetic changes were made, and so the actual content of this version is about 99% identical to what will be published in the December issue.

I’d like to give special thanks to Chris Guder, the journal’s technology column editor. His guidance helped craft this from a very (very) rough first draft into something I’m quite proud of. I think of it as my manifesto.

The links:

It’s a bit lengthy at 4400 words, so I converted the column into a PDF and formats for various ebook readers if you so desire:

epub
mobi
PDF
Word
HTML

Here’s an informal abstract:

I have grave concerns about libraries’ reliance on third party vendors in some areas. We gain the ability to provide new and cutting edge services to our users, but at what cost to sustainability? If a vendor disappears we’re suddenly out the service and the money we paid along the way. And sometimes we place the library in a very dangerous position as a precarious middleman. I talk about mobile services, ebook lending, terms of use issues, and potential new models for next generation public services. We can build services both by libraries and for libraries to provide a sustainable future of services.

Note that I wrote this column before Amazon introduced their Kindle library lending feature through Overdrive, and I’ll probably write a follow-up post about that soon.

Amazon adds Whispersync for personal ebooks

Last Friday I received an email from Amazon with a fairly innocuous subject line: “New Kindle Personal Documents Features”.

I’ll put the full text of the email at the end of this post, because I can’t seem to find it anywhere in Amazon’s online Kindle documentation. Which is weird, because I think the new features have broad implications.

To sum up, Amazon now applies their ‘whispersync’ functionality to personal documents. What does that mean in detail? Well there’s two necessary bits of background here.

1. Amazon has always allowed users to email their personal documents to their Kindle, that’s nothing new. A personal document might be a Word document, ebook file in a variety of formats, raw text, a pdf, or just about anything.

2. Whispersync is Amazon’s name for the feature that syncs your reading across devices. Leave off on a Kindle, open the Kindle app on your phone, and you can pick up reading where you left off. Highlights and notes taken in the book get moved between devices as well. It’s a powerful feature that I’ve used often to read a few pages while waiting in a long line somewhere.

By combining these features, Amazon is extending their cloud-based prowess to house users’ ebook libraries. I have a large quantity of ebooks that I’ve downloaded from non-Amazon sources. Project Gutenberg, Fictionwise, and freebies from authors are three sources that come to mind. I can now add them all to my cloud-based Kindle library, which I find pretty exciting.

Via Whispersync Amazon will now back up the books for me on their servers, and also sync any notes or highlights across reading platforms (or will soon anyway, it doesn’t work quite yet on Kindle apps). Each user has 5gb of space for their personal ebook library, which is enough storage for a library of staggering size.

There’s privacy implications to Amazon storing your personal documents, but the feature can be disabled.

Amazon is declaring that they don’t care where your ebook comes from, they just want you to read it on their platform (as long as it doesn’t have DRM mucking things up anyway). I’m not sure what their motivation is to open the doors like that, but as a consumer I’m not going to complain.

As a bonus, if libraries can get DRM-free ebooks from our vendors then those copies will suddenly be very useful on Kindles.

Continue reading →

Dear Amazon: We just want changelogs!

After pulling Neal Stephenson’s new book Reamde from the Kindle store, Amazon replaced it with an updated version yesterday. The whole saga is detailed at Teleread.

While perhaps not as disturbing as the time Amazon infamously pulled copies of 1984 from users’ Kindles, I would still have been annoyed if my copy of Reamde suddenly changed.

The issue here is a lack of transparency. Amazon informed customers that the book had been replaced, but only cited the changes as: “the version you received had Missing Content that have (sic) been corrected.”

As it turns out, most of the fixes were relatively minor. But users were not provided with that information up-front. They had to blindly make a choice to either lose all their accumulated bookmarks and annotations when switching to the new version, or keep a potentially fatally flawed copy.

Amazon seems to have an odd aversion to changelogs in general. They don’t provide them for updates in their app store either. If I’m going to trust Amazon to provide me with access to content, they need to trust me in return with the information I need to make informed decisions.